Delete your ORILLA account

2026-10-24

Delete in the app

Open Settings → Delete account and confirm. Finish or leave an active online match first. Deletion revokes sessions and removes authentication links and the visible profile. Linked Apple access is also revoked.

Request deletion without the app

Email the contact above with the subject “ORILLA account deletion”, your game account ID or nickname, and the sign-in provider you used. State that you request deletion. You do not have to reinstall the app. The operator will verify ownership and explain any necessary follow-up. Never send passwords, session tokens or full card details.

What is retained

Some transaction, settlement and anti-fraud records may need to remain under the operator-approved retention policy below. Deletion does not automatically refund consumed purchases. Refund requests follow the relevant store and consumer-law rules.

Account profiles, sign-in links and sessions are removed or anonymized when deletion is completed. Minimal purchase and settlement records may be kept for fraud prevention, refunds and legal obligations for up to 7 years, with annual review and deletion when no longer necessary; longer only if legally required. Database backups rotate out within 14 days. Vultr keeps the two most recent machine backups. Restored data must have completed deletion requests reapplied before service resumes. Support emails are reviewed and deleted within 12 months after closure unless needed for an ongoing dispute. Deletion requests normally receive a response within 30 days, subject to applicable law and ownership verification.

Game accounts and game data are hosted on Vultr infrastructure in Miami, United States. DNS is provided through Porkbun; support uses Gmail. Data may be processed outside your country. These providers process necessary service information under their applicable terms and privacy policies. We minimize transferred data and restrict operational access. Available Google, Apple and Facebook features remain disabled until their provider configuration is completed; store billing also remains disabled until configured. Contact us about international processing and applicable rights.